Who We Are
Positronic Solar is a Brisbane-based solar energy installation and servicing company. Our website address is: https://positronicsolar.com.au.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
What Information We Collect
We collect personal information that you voluntarily provide to us when you contact us through our website enquiry forms, request a quote, or engage our services. This may include your name, email address, phone number, and property address.
We do not publish email addresses on our website. All contact is handled through secure forms to protect your privacy and reduce spam.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for solar installation or servicing
- Arrange site visits and installations
- Communicate with you about your solar system and any ongoing service needs
- Comply with our legal obligations under Australian law
We do not sell, trade, or rent your personal information to third parties.
Contact Forms
When you submit an enquiry through our contact or quote request forms, we collect the information you provide including your name, email address, phone number, and the details of your enquiry. This information is sent to our team so we can respond to you promptly.
Google reCAPTCHA
Our website uses Google reCAPTCHA v3 to protect our forms from spam and automated submissions. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies to:
- Understand how visitors use our website (analytics)
- Remember your preferences
- Ensure our forms and security features function correctly
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
Embedded Content From Other Websites
Pages on this site may include embedded content such as videos or maps. Embedded content from other websites behaves in the same way as if you had visited those websites directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with that embedded content.
Who We Share Your Data With
We do not share your personal information with third parties except where necessary to provide our services (for example, with our installation crews or product suppliers in relation to your job), or where required by law.
Where applicable, visitor comments may be checked through an automated spam detection service.
How Long We Retain Your Data
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you have requested a quote or engaged our services, we retain your records in accordance with Australian business record-keeping requirements.
If you leave a comment on our site, the comment and its associated data are retained indefinitely so that we can manage follow-up comments appropriately.
Your Rights Over Your Data
Under Australian Privacy Law (the Privacy Act 1988 and the Australian Privacy Principles), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information, subject to our legal obligations
To make a request or if you have any privacy concerns, please contact us by phone on 07 3103 6018 or through our website contact form.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption and security measures including WordPress security plugins to help safeguard your data.
Where Your Data Is Sent
Your data is stored on servers located in Australia. In some cases, data may be processed by third-party services such as Google (for reCAPTCHA and analytics) which may store data outside Australia. These providers are bound by their own privacy policies and applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: March 2026
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Positronic Solar:
- Phone: 07 3103 6018
- Website: positronicsolar.com.au/contact